· What is intercultural communication (reading)?


· What is intercultural communication (reading)?


· What is communication accommodation theory (CAT) (reading)?


· Definition of culture (lecture)?


· What does enculturation mean (lecture)?


· Definition of communication and the influences and principles thereof (i.e. irreversible, intentional/unintentional, etc.) (lecture).


· What does it mean to say that meanings are in people, not in words (lecture)?


· Definition of health communication (lecture)?


· Reasons to study intercultural communication (lecture)?


· What is patient-centered care (lecture)?


· Know the different components of the ecological model of health communication (lecture).


· What is the definition of intercultural communication flexibility/competence? What are the components (reading/lecture)?


· What is the difference between an ethnocentric and ethnorelative mindset (lecture)?


· What factors influence intercultural communication flexibility/competence (lecture)?


· What are the stages of the Staircase Model of intercultural flexibility/competence (lecture)?


· How can we be more flexible/competent communicators (lecture)?


· What are the different layers of the iceberg metaphor of culture and why are they important to consider in patient-provider relationships (video)?


· What is meant by cultural humility and why is it important in the healthcare setting (video)?

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